Refund Policy
Welcome to PepperMeadows! Our refund policy has been established to provide a clear and fair process for handling refunds, ensuring customer satisfaction with every purchase made through our website peppermeadows.sbs.
Cancellation before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us immediately at +39 06 4782 4551. If the order has not yet been sent to our Rome kitchen for preparation, we will accommodate your request and issue a full refund in €.
Incorrect or Unsatisfactory Items
In the rare event that you receive an incorrect or unsatisfactory item, please contact us within 24 hours of receipt with your order details and a description of the issue. We will work promptly to correct the mistake, and depending on the situation, we may offer a full or partial refund, or a replacement item at no additional charge.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund, please get in touch with us at +39 06 4782 4551.
Non-Refundable Items
Please note that some items cannot be refunded, such as:
- Gift Cards
- Some promotional items
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us at +39 06 4782 4551 and send your item to: Pizzeria Bella Via, 00184, Rome, Italy.
Returns
For any returnable items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. All returns should be sent to: Pizzeria Bella Via, 00184, Rome, Italy.
Refund Time Frame
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Contact Information
For more information about our refund policy, please contact us via +39 06 4782 4551. We are dedicated to ensuring your satisfaction, and we appreciate your business with PepperMeadows.
Last Updated: March 1, 2023